Wednesday, May 4, 2016

Chatbots. News Digest 04/16

Booking.com launches a chatbot to connect hotels and travelers

The largest travel company in the world, announces a chat communication service that allows its millions of users to interact more easily with the hotels before and after their stays.

Users can use the chat service in two ways. First, they can start by asking a question of their host from within their Booking.com account on any device. That includes messaging directly from the desktop, mobile web, or within Booking.com apps on iOS or Android. Users can initiate any kind of conversation they’d like with the accommodation.