Importance of chatbot's personality. Karolina Kuligowska

Dr. Karolina Kuligowska is working on commercial implementations of chatbots, evaluating their performance. I’ve asked Karolina to share her experience with my blog's readers.

Is it possible to measure the user satisfaction when dealing with chat bot?

Karolina Kuligowska: "In my opinion it is of course possible to measure the user satisfaction when dealing with chatbots. The only problem lies in definition. Until today scientists cannot agree on the precise meaning of the term satisfaction, therefore many measures depend on qualitative results. As they are not quantitative ones, it is difficult to make statistical analysis or comparisons between them. According to my research, it is possible to measure performance, usability and overall quality evaluation of every chat bot. User satisfaction, or user experience, can constitute a part of that evaluation - either in a form of a structured yes/no questionnaire or in a form of unstructured open-ended questions."

Chatbot collects questions for Vladimir Putin

Social network "Vkontakte", which this year will be to broadcast a straight line with Vladimir Putin, will give users the opportunity to ask questions of the President. To specify the data and formulate the question correctly and within the allowable volume helps the chat-bot.

The function "Ask a question" and the chat bot are available in the mobile and full versions of the website (including in the new design) and all the official clients.

Chatbots. News Digest 03/16

Tara the chatbot hires freelancers so you don’t have to

Tara is a Web-based chatbot designed to help small businesses get jobs done that require freelance contractors; maybe building an app or a website, designing a new logo, or even writing blog posts and marketing copy.
Source: thenextweb.com